Dear Travel Agents/Advisors,

There is a saying that goes, “If you lie, you need to have a good memory.”  Well, I guess I have been blessed with a bad memory, LOL! I am not good at lying and honestly, I always preferred to tell my former clients (travel agents) the truth. The truth creates a better bond and full trust is established. Why am I writing this?

How many times have we not known anything about a destination, but didn’t want to sound “stupid” to our clients? How many times have we completely forgotten to send a quote to a client? Or, to even request a quote for them? Come on, we are all human. We’re not perfect and life – real life – sometimes gets in the way.

But, we always want to sound professional. Almost as perfect as our beautiful business cards or fancy website. Even as good as we do with our social media presence. Does it really matter if we tell a “white” lie?  The email stayed at the draft box, we sent it but don’t know why you didn’t receive it, or, sure I know all about Tanzania but let me call you back, another call is coming in.

Instead, how about you smile, even over the phone, throw up your hands and say, your business is important to me and I care about you but all I know about Tanzania is that it is close to Australia. But, I will find out everything you need to know – give me …… hours/days (a realistic time) and I will create an amazing tour for you and your family. I can guarantee you will love it so much that you will recommend me to your friends, family, and people you don’t even know well.

Be honest, be yourself, be you! Life happens. You’re much better than a search engine! You and your prospective clients are all human, and that makes your connection a most sincere and honest one!

Cheers!

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