Who is REALLY in charge?

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Dear Travel Agent,

Let me paraphrase Jerry Seinfeld, first to make this fun (I love his quotes), plus I think it is a nice way to explain my point:

“Dogs are the leaders of the planet. If you see two life forms, one of them’s making a poop, the other one carrying it for him, who is in charge?”

Sure, this is a joke, funny in my opinion. But let’s turn that example into a travel agent talking to a client who they think is in charge and who they believe is the decision maker for the trip.

You’ve put in hours of work, even charged a consulting fee, but after so many back and forths, you end up finding out that you are talking to a middle person who told you they were in charge.

How can you find out who is really in charge?

First lesson: listen to the answers after a couple of questions. The main question is, if I give you all you want, dates, price, and destination, are you ready to commit right now?

If the person says that they need to speak to their partner, son, daughter, friend: ask to have all the decision makers together on a conference call and then ask the same question.

If you get the answer that they need a meeting to decide: they are not ready. Take a deep breath, give yourself a chance, and move on!

If they are ready to make the decision, viola! You’ve got the client, and you’re working with the life form in charge! 😜

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Twitter @travelRosana
http://www.travelwithrosana.com

 

It Matters

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Dear Travel Agent,

Let’s talk about a very sensitive matter: depression.

I am not an expert on the subject but I feel comfortable talking about it because I struggled with it for over 20 years while building my business. Shame was a big part of it, and a side effect of the medication I took made my hands shake – very difficult when trying to deal with being a successful businesswoman and “being normal.”

To many people I looked like I was on top of the world with a very successful business; but inside, the demons of depression spoke loudly, and I had to fight every day to believe I was going to be OK.

Honestly, traveling to other countries and taking medication helped me tremendously, together with therapy.  I “collect” countries, I think about them, I learn from different cultures and I better understand myself by meeting people all over the world.  Travel for me was not a cure, but helped me tremendously to be the person I am today.

I understand depression, I’ve walked in those shoes before, and unfortunately, I cannot guarantee I will never walk in them again, since some things can be a trigger. I am learning to cope with my life and giving back in all ways possible. I love to see travel agents succeed, I love to help and be a cheerleader. It helps me to be a better and happier person.

Life is not a competition. The grass looks greener on the other side, but we don’t know what the other person is going through. Let’s just be nice to each other, smile, and use your words to heal instead of hurt. Don’t forget to travel as much as you can to spread love and compassion to more people.

To life and to happiness!

Follow me at:
Facebook @travelwithrosana
Instagram @travelwithrosana
Twitter @travelRosana
http://www.travelwithrosana.com

 

 

 

The More You Know

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Dear Travel Agent,

There are many ways to continue learning about your business of travel. One good option is to attend webinars and classes – who am I to disagree with that!
I’d like to suggest other ideas, the things I have been doing over and over again for almost 30 years: learning from experience.
Let me give you some examples of this, so you can experience the same things, and take advantage of this learning opportunity.
Since I fly quite a lot, I try to experience different airlines and airports. I form my own opinion, plus being a chatterbox, I talk to others on my flight and at the airport to also get their opinions. From that experience, I can tell travel agents about easier connections in the US, and friendlier and easier TSA screening, especially if you are in a hurry. This is not only my own opinion, but those of others who shared flights around the same time – both during holidays and at regular times of the year.

Something else I do is sample food. I order different special foods from different airlines, such as gluten free, vegan, kosher, etc. so I can give my travel agents an idea of which airlines serve the best tasting selections. Honestly, I was blown away by the gluten free option by Emirates: AWESOME!

Some things I have experienced and learned from:

Try to make a connection between domestic and international in Boston or San Francisco, what a nightmare, especially if the domestic flight gets delayed! AVOID THAT NIGHTMARE!

Also, friendliest arrival airports: I can give you a list of the best and worst ones in 77 countries (so far).

I am not the most knowledgeable of all, nor I want to be, but my brain is full of details that I know are priceless!

Follow me at:
Facebook @travelwithRosana
Twitter @travelRosana
Instagram @travelwithrosana
Blogs @ http://www.travelwithrosana.com

 

Traveling in Morocco

 

RosanaDear Travel Agent,

Let me start by saying that Morocco is an awesome country, with beautiful and friendly people. You can find amazing bargains all over the country. We started our trip in Rabat, then onto Fez, Erfoud, Ouarzazate, Marrakech, Casablanca and back to Rabat, to make our way home.

It was an incredible itinerary.

A mistake we made was to travel there during Ramadan. Long drives were not fair to our driver/tour guide. It takes a lot of energy to drive on those precarious roads. One day, because the river was too high driving from Ouarzazate to Marrakech, we sat in the car for an extra 2 1/2 hours. Not pleasant for our tour guide who almost missed his Ftour (breakfast).

For lunch, there were no open restaurants EXCEPT for in Marrakech. Pay attention to that. If you find any restaurants open for lunch in other cities, the food is definitely leftover, with hard bread, small portions, and they are expensive.  Avoid them.

For dinner, all restaurants, even the most fancy ones, are smoker-friendly, so be prepared to breathe second hand smoke.

I am not discouraging people to travel to Morocco – actually I am looking forward to going again. But, not during Ramadan, and I will look for open restaurants where the cigarette smoke will not bother my sensitive nose and throat.

Follow me at:
Facebook @travelwithrosana
Instagram @travelwithrosana
Twitter @travelRosana
Blogs@ http://www.travelwithrosana.com