Traveling during Ramadan


Dear Travel Agent,

When people ask me, “When is a good time to travel?” I always answer, “When it is a good time for you travel!”

Well, I continue to think this way, but when traveling during Ramadan in Muslim countries, keep some important facts in mind:

  • Your driver/ tour guide is Muslim and he/she will not eat or drink all day, until about 8pm (sundown). Driving makes people extremely tired and long-distance travel is not a good idea.


  • AVOID eating lunch in restaurants open for tourists, they are pricey, and will probably serve leftovers and smaller portions.


  • Businesses open after 10am and close earlier, before 4pm. By afternoon, salespeople are more tired and less accommodating when bargaining (for those who enjoy a good deal).


  • Because hotels are less occupied, services slow down.


  • Many tour guides are counting on taking a break during Ramadan, and spending time with their family.



  • My advice for lunch and snacks is to buy food at a market and/or pack some extra from breakfast. Eat and drink discreetly, respecting those who are fasting during Ramadan.

Just slow down, take it easy, sleep a little later and come back to the hotel earlier. Have a big breakfast and sumptuous dinner. Avoid long distances by car, no matter who is driving. Be kind and try to put yourself in their shoes: fasting all day while trying to smile and keep a good mood.

Travel always, whenever it is easier or better for you, and be the best you can be!

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The client is always …….. right!


Dear Travel Agent,

Let’s talk about dealing with different kinds of people/clients.  Actually, I have divided people in general into three big, categories where I can place them most of the time:

1- the ones who see the half glass as half full

2- the ones who see the half glass as half empty

3- and the ones who see the glass broken with pieces of glass infecting their bare feet!

Unfortunately, we will usually find out what category new clients have classified themselves as AFTER they travel.

The glass half full person could come back with some comments (complaints), but will always try to emphasize the positive and tell you how great everything went despite some little things that could have been improved. Listen to them, appreciate their input, and tell them you will make sure to consider their valuable input.

When the glass half empty person comes back with complaints, remember, that from their type there will be only complaints and no positive feedback. First and foremost, DO NOT TAKE IT PERSONALLY!  Then, listen, let them vent. Remember that they think they are RIGHT! If they raise their voice, make sure you speak lower and more softly than they do, but not so much lower that they can’t hear, or misunderstand you. Keep in mind it takes two people to fight, and by keeping your voice lower, you are not giving them that chance.

Empathy is the key to success. You can even apologize for the way your client felt, but NOT FOR WHAT HAPPENED, IF YOU DON’T AGREE TO ANY WRONG DOING!

Ask if you can make sure that you understand what happened by repeating what the has client told you, many times. Once they hear you repeat their complaint, they may realize how small or silly the situation was. Ask questions without passing any judgement, such as asking why they didn’t reach out to you on the first or second day? Or why didn’t they complain to the tour guide if he/she was late on the first day, and so on.

For the glass is broken and pieces of glass are infecting bare feet people – use most of the advice above, but remember, NOTHING will work. They are unhappy, and the best solution is to write a note to yourself with their names in big capital letters, then let them move on and be someone else problem! Life is too short to be surrounded by negativity!

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Happy New….Thanksgiving

Dear Travel Agents,  mayflowers

Can you believe it is already May? Where did the New Year go? It seems like only a few days ago we were talking about whether or not we should make a list of New Year’s resolutions. I said I was always against this practice, and the biggest reason is that once we turn around, it will be May. Then, before we know it, we’ll be preparing Thanksgiving in November, and being hard on ourselves regretting all resolutions we didn’t follow through with, and forgetting to celebrate all the resolutions we have accomplished.


People in general are hard on themselves based on their own self-expectations. We forget to consider that life gets in the way and sometimes, we need to redirect our goals, rethink our actions and most importantly, be caring, nicer and more forgiving of ourselves.

Yes, it is May, and almost half of 2018 has passed. We are still standing and fighting hard, despite all that life throws at us, people who push our buttons, and “nice” friends who ask from us more than we signed up to give. We are stronger than we could ever have imagined, even though our competition is getting under our skin and getting some of our best clients, and some of those projects and promises we were counting on haven’t happened so far.

Let’s celebrate us! Be happy May has arrived, and be optimistic!  We will be humble and thankful for all our blessings by Thanksgiving.

To each and every one of you, cheers!

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It is Time


Dear Travel Agent,

Those of you who know I had a tour operator business for over 23 years, also know I worked mostly with travel agents. I became friends with my clients and travel agents and they loved to ask me what months of the year I made more bookings. In which months our company was busier.

Honestly months didn’t vary. Luckily, business steadily increased, but we didn’t notice any big variation in which months this happened.

My school background is in business administration, with a minor in psychology. I learned at school and in life that most people purchase on an impulse in the spur of the moment. Most people are visual, others act by impulse when they hear, taste or smell something.

With travel, when someone watches a movie or sees pictures of a place, they want to go there. If they listen to a story, hear news about a place, or eat food from a different country, they crave seeing and being there. Impulsiveness is the name of the game, and when they are ready to book, you need to be their next thought, and a phone call away.

How can you be sure that every time a person who knows you thinks about traveling, they will think of you?

Keep showing up! On all social media, with weekly emails, bi-weekly texts, be present and remind them that life is short and sweet, and that no one should waste life by standing still, by not experiencing new places or different cultures. Travel until the whole world becomes one big well-known place, worth living in and being explored.

Let everyone knows that acting impulsively is normal and good and that you are there to make it all worthwhile.

Live, love, and travel like there is no tomorrow, and your world will be a better place!

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Facebook @travelwithrosana
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