Dear Travel Agents/Advisors,

For those of you who are newbies, and also those who have been in this business forever but still feel like a newbie because of so many changes recently, this one’s for you

We all feel anxiety when we have a new client, a first time traveler, a special person, or even a group going on an all-Inclusive, cruise or even a group excursion. We check our phones ten times to see if the volume is loud enough to hear it ring, we check our text messages, messenger, WhatsApp and emails. Does this sound familiar to you?

Some even question if this is really the right career for them because they feel like a “nervous wreck.” This reminds me of almost 37 years ago when my first son was born. I was prepared not to sleep, not to have a “normal” life because babies are hard to take care of, especially back then when we didn’t have monitors and cameras as we do today. My baby came home and slept through the night, but I didn’t. I kept checking on him to be sure he was alive.  I even called the pediatrician and asked what I was supposed to do, and he said: “Go to sleep.”

So, I use the same idea when working with clients. Leave your phone next to you, but enjoy the day. Drink the coffee and smell the roses. IF, and ONLY IF your client has a problem, he/she/they will contact you. You will hear it loud and clear, and you will deal with it. There is nothing to fear. 

If you want to hear more about how to deal with the problems when they arise, let me know!

Cheers!

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