Dear Travel Agents/Advisors,
I recently read an interesting article on Facebook about hygiene in airline travel after the pandemic. I felt that much of the advice and facts they mentioned were just as valid now as they would have been during the pandemic. Not because I am in the industry, nor because I travel quite often, but just because they are all common sense!
Why would someone walking barefoot or with only socks on in the aisle and bathroom of the airplane expect that they would be clean or sanitized? How fast can trays, seats, and seatbelts be sanitized between every flight? And, just for fun, let’s imagine that the bathroom is completely sanitized in every single corner. It wouldn’t take very long for it to become a contaminated zone!
Now, let’s talk about another matter of common sense. Another subject also related to travel that we expect travelers to know. It doesn’t cost more for travelers to use a travel agent. It actually costs them even less if they consider their time spent researching and resolving problems when they arrive, after booking, and/or during the trip.
When prospective clients compare the cost of a hotel night booked by a travel agent versus booking online through a search engine, they are doing the same thing as the traveler walking barefoot into the bathroom of an airplane… (possibly wearing socks!) They are not thinking everything through.
When a travel agent gives a price on a hotel room, it includes taxes, full buffet breakfast, and possibly even a great upgrade (or at least a nice room with nice view) for two big reasons. First, because the travel agent cares about the client. Secondly, the source she/he uses has a good relationship with the hotel, and will ensure that the client’s satisfaction comes first. A prospective client booking through a search engine is just a combination of numbers and letters making a booking code for that hotel – Mr. or Mrs. P23CA2024.
The hotel story sounds funny, and the barefoot in the bathroom story sounds gross, but to me, and most of the world, it is just a matter of common sense.
Wishing you all more honesty and common sense in this post-pandemic life!
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