Dear Travel Agent,
I have often been approached with questions about how to deal with clients who are “know it alls.” Even as tour operator, I had travel agents who seemed to want to teach me how to run my own company, or tell me how I should create my tour packages. Was that annoying? You bet!
I am a true believer in taking a deep breath and trying to understand, which is not always easy. But in a world where we are so tired of hatred, how can I call myself a “lover” when the first thing I want to do is to kick that kind of prospective client in the behind, and tell her/him to go shop somewhere else.
I believe in building bridges. If any prospective client comes to me, it was for a reason. With a smile on my face and kindness in my heart, I will let that person hear my voice over the phone asking the question: “What can I help you with?”
Not everyone is bad, not everyone is racist (I am Hispanic and speak with a Brazilian accent). However, so many people have personal issues or fears. Many times all people need are some caring words and validation. Once you break down the barriers and build a bridge, you will find a reliable client. They will trust you, come back, and recommend you to friends and family.
Some of you reading my blog might call me a dreamer or even delusional, LOL! Those who really know me, know that I built a successful business and spend my life making friends, instead of trying to prove who is more “macho!”
As I always say, life is short and travel is a blessing. Just have fun and build as many bridges as you can – you never know where they will take you!
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Blogs @ http://www.travelwithrosana.com