Team Players


Dear Travel Agents/Advisors,

On May 6th, we celebrated Travel Agent/Advisors Day. In my opinion, it was a day to focus on the light at the end of the tunnel. We’ll return brighter and stronger than before. I truly believe that now more than ever, travelers will use a travel agent rather than use a search engine or book travel themselves. (Please see my previous blogs about that!)

Now, let’s talk about the other players in the travel industry, since we know that it takes two to tango. We have all heard about the different actions the airlines are taking to protect passengers. In order to sell travel, we need to eventually sell airline tickets, right? So, they are supposed to be team players on the same court/field where travel safety is being considered.

But now we have heard that Frontier Airlines is selling the middle seat starting from $39. So right away I have a few questions for this so called “Team Player:”

  • Why does the traveler need to pay to be protected?
  • If I am seated in the aisle seat and pay for the middle seat, should the traveler in the window seat pay me half of the money?
  • What if (in the same scenario) I pay for the middle seat and the traveler seated in the window seat wants to pay for middle seat, do you charge half each?
  • Can I use the flight attendant to intervene in a dispute with the traveler seated by the window if they’re putting some of their belongings on the middle seat when I paid for it?

Actually, it is funny that we, the taxpayers, bail out the airlines yet we still have to pay to be protected and keep a little distance from another traveler that could be easily be Covid-19 asymptomatic.

Now let’s get to another so called “Team Player,” United Airlines:
“We are not mandating that passengers wear a mask, however, we strongly encourage travelers follow CDC guidance to wear a face covering when social distancing is difficult,” said Nicole Carriere, a spokeswoman for United. “By providing the masks, we’re making it that much easier for them to do so.”

How can they strongly encourage us not to get Covid-19 from asymptomatic travelers who don’t show any symptoms or fever when they come onto the plane?

How about the other Team Players? Who will guarantee that the passengers will be wearing masks during the whole flight, keep a safe distance when leaving the plane or going to the bathroom, so we will not be spreading the virus?

In my opinion, we need a stronger position from all the Team Players so we can be prepared when we start traveling again.

What is your opinion?

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