Dear Travel Agents/Advisors,
We are closer than we expected. We can almost taste the victory which will pay for all the hard times we have invested in this great profession.
I read many people saying, even venting, in groups about how hard it has been to spend hours and hours on the phone trying to talk to a human being on the other end, looking for answers, eager to serve their clients for a commission that is not going to happen.
The good news is that many more travelers have decided to reschedule their travels instead of asking for a refund.
The good news is that those commissions will come later on.
The good news is that so many frustrated travelers who had to spend hours on the phone trying to “find” a human being to talk to at a search engine travel company where they booked online will now be looking for a reliable travel agent/advisor for their next very much desired vacation.
Many travel agents/advisors are sharing pictures of destinations, and that is good. My suggestion is to also show souvenirs (maybe your own) from different parts of the world. Maybe write a few words about where they come from, and why you bought them. That helps to show a bit more of who you are, helps to build a relationship that this traveler is looking for, and shows that someone cares, and that you may have something in common with each other.
Another idea is to share personal pictures of your trips, maybe even of food, and talk about it.
You need to build momentum, give yourself a chance to introduce who you are, how much you care, and how you believe that each and every client counts.
We can see a bright and shining light at the end of the tunnel for travel agents/advisors, even stronger than before. Take advantage of this opportunity and show how much you can shine!