Give and Get Information

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Dear Travel Agent,

When your clients ask for recommendations for restaurants or specialty stores in different countries, where do you go for that information?

Because I have traveled so often, I have created a list of my favorite restaurants by cuisine, and where in each county I can purchase the best things at the most affordable prices.

When I had my Tour Operator business, I loved sharing this information with the travel agents I did business with. I knew I was providing them with great information to give/share with their clients.

Neither search engines nor websites can give this type of personal service to clients. It was a big bonus to be able to relate to each individual client and understand their needs. To hear their wish lists, and then give them some kind of information, as a friend would recommend a good restaurant or what they should look to shop for. Obviously, taste is personal and what I like is not necessarily what you like. I always made sure to tell them that. In terms of goods, I always said that if something seems too good to be true, it is NOT true, DO NOT BUY IT!

A piece of advice I gave to my travel agent clients was for them to ask their clients the names of movies they like. Usually, if people have the same taste in movies and/or books, food tastes would be similar as well.

I believe that a Travel Advisor/Agent can be both an educator and a learner.  By learning, we gather all the best information to share with our clients, and by educating, we make their travel easier:

  • Explain about travel insurance
  • Get to know your client’s needs
  • Let them know what the countries offer in terms of shopping for goods
  • Tell them about some nice restaurants

And if you don’t know that information? Ask your vendor/tour operator. Remember, you are a client too!

Follow me at:
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Twitter @travelRosana
Blogs @www.travelwithrosana.com

 

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